Shipping policy

Shipping Policy

Thank you for shopping with us. We work hard to process and ship orders quickly while complying with all applicable laws and carrier requirements.

Order Processing

Most orders are processed within 1 business day.
Orders placed after our daily cutoff time, on weekends, or on holidays will be processed on the next business day.
During sales, holidays, or periods of high order volume, processing may take slightly longer.

Shipping Methods

Shipping options are displayed during checkout based on your delivery address.

Estimated delivery times begin after your order has been processed and shipped. Delivery dates are estimates only and are not guaranteed.

Tracking Information

Once your order ships, you will receive an email containing your tracking number.

Tracking information may take up to 24 hours to become active after the carrier receives the package.

Signature Upon Delivery

If your order hits a certain value threshold we may require a signature upon delivery. If you signed up for notifications then you will receive an email stating a signature is required.

Shipping Restrictions

We comply with all applicable federal, state, and local laws.

If an order cannot legally be shipped to your location, we reserve the right to cancel the order and issue a refund.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is provided:

We cannot guarantee that the carrier will be able to correct the address.
Additional carrier fees may apply.
Orders returned due to an incorrect or undeliverable address may be subject to return shipping charges or restocking fee of 15% or $20 whichever is larger.

Lost, Stolen, or Delayed Packages

Once a package has been accepted by the shipping carrier, delivery is under the carrier's control.

We are not responsible for delays caused by:

Weather
Natural disasters
Carrier operational delays
Customs inspections
Incorrect customer information
Events beyond our reasonable control

If your tracking indicates the package was delivered but you did not receive it, please contact us first. We will gladly assist with filing a carrier claim and investigate the issue.